What You Need to Know About Uber Car Accidents and Who’s Liable
April 10, 2025
If you’ve been in an Uber Car Accident, you’re not alone, and you’re probably wondering who’s responsible for paying the bills. Rideshare services like Uber have made getting around more convenient than ever, but accidents involving these vehicles can raise tricky legal and insurance questions. Who’s liable? What kind of coverage applies? And where does Progressive rideshare insurance come in?
In this guide, we’ll break down everything you need to know about rideshare accidents, including how liability is determined, what steps you should take after a crash, and how an experienced personal injury attorney, like the team at Casas Law, P.A. in West Palm Beach, can help you pursue fair compensation.
Understanding Liability in an Uber Car Accident
Being involved in a car accident is stressful enough. But when an Uber driver is part of the crash, the question of who’s responsible, and who pays, becomes much more complicated. That’s because these accidents don’t follow the usual rules. You’re not just dealing with personal insurance policies; you’re also dealing with Uber’s commercial coverage, which changes depending on what the driver was doing at the exact moment of the crash. Let’s take a closer look at how liability is determined in Uber Car Accident cases, and why it’s so important to understand how the Uber platform, and its insurance system, actually works.Why Uber Accidents Aren’t Handled Like Regular Car Crashes
In a typical accident between two drivers, the at-fault driver’s personal insurance usually covers the damages. But Uber has taken the position that its drivers aren’t employees, they’re independent contractors. That distinction changes everything. Uber doesn’t offer blanket insurance coverage for all situations. Instead, their insurance is tied to the driver’s activity in the Drivers Uber app at the time of the crash. The Uber Driver Application or The app is a digital network designed to connect Uber Drivers with riders in order to obtain a prearranged ride. All drivers are required to use the App in order to communicate with riders and to maintain contact with Uber during the time that they are actively driving. A driver clocks in to work by turning on the App. The drivers are also paid via the App. In other words, whether you’re covered, and how much coverage is available, depends on whether the driver had the app off, was waiting for a ride, or was actively picking someone up or transporting a passenger. This is where things start to get tricky.When the Uber App Is Off: Personal Insurance Applies
If the Uber driver wasn’t logged into the app when the crash happened, then they’re not considered to be working for Uber at that time. From a legal standpoint, they’re just like any other driver on the road. That means only their personal auto insurance applies, and Uber has no involvement or responsibility. This can be an issue if the driver has minimal coverage, or if their insurance company denies your claim for some reason. But legally, Uber can’t be held responsible when the driver isn’t actively using the platform.When the App Is On, But No Ride Has Been Accepted Yet
If the driver had the Uber app on and was waiting for a ride request, Uber provides what’s called contingent liability coverage. This kicks in only if the driver’s personal insurance denies the claim. Uber’s policy provides limited coverage. This level of coverage is meant to serve as a backup, not a primary source of compensation. This coverage may be insufficient , especially if multiple people are hurt or if there’s significant vehicle damage So, if you’re hit by an Uber driver who was logged into the app but hadn’t accepted a ride yet, you will likely need to pursue both the driver’s personal policy and Uber’s supplemental policy to get fully compensated.When a Ride Has Been Accepted or a Passenger Is in the Car
Once the driver has accepted a ride request or has a passenger in the car, Uber’s full commercial insurance coverage takes effect. This is where the most protection is available. This coverage applies whether you’re a passenger in the Uber, a pedestrian who was hit, or the driver of another vehicle involved in the crash. The point is, once the driver is actively engaged in a ride, Uber takes full legal responsibility up to its policy limits. If you're a passenger in an Uber or Lyft and another driver causes the crash but doesn’t have insurance, or doesn’t have enough, Uber’s uninsured/underinsured motorist (UM/UIM) coverage, when available, may help cover your injuries. However, this coverage isn't always included or easy to access. That’s where having an attorney can make a big difference, they can investigate the available insurance policies to determine whether UM/UIM coverage applies to your situation and help you pursue the compensation you deserve.Why the Driver’s Status Matters So Much
The key detail in any Uber accident case is what the driver was doing when the crash happened. That one piece of information determines which insurance policy applies, how much coverage is available, and how your claim needs to be handled. If the driver was:- Not logged into the app: Only the driver’s personal insurance applies.
- Logged in but not on a ride: Uber offers limited backup coverage.
- On the way to pick up a rider or already transporting someone: Uber’s full commercial policy is active.
What If More Than One Person Was at Fault?
It’s also possible that multiple parties share responsibility for an accident. In Florida, we use a modified comparative negligence system. That means your compensation can be reduced based on how much of the crash was your fault, but you can still recover damages as long as you’re less than 51% responsible. So if you were crossing the street without a signal, or you made an unsafe lane change just before being hit, that may come into play. But it doesn’t necessarily prevent you from recovering compensation. The key is having strong legal support to assign fault fairly and be backed by evidence.What to Do Immediately After an Uber Car Accident
If you’ve been injured in an Uber Car Accident, taking the right steps early on can protect your rights and strengthen your case:- Call 911 – Report the accident and request medical assistance if needed.
- Gather Information – Get the names, contact info, and insurance details of all drivers involved.
- Take Photos – Document the scene, vehicle damage, injuries, and anything else relevant.
- Get Medical Attention – Even if you feel fine, some injuries take time to appear.
- Report the Accident to Uber – You can do this through the Uber app.
- Avoid Giving Statements to Insurers Without Legal Advice – Insurance companies may try to minimize payouts. Speak with a lawyer first.
When Uber Drivers Are at Fault
When an Uber driver causes an accident, it’s natural to assume that Uber’s insurance will take care of everything. After all, the company advertises significant commercial coverage for accidents involving their drivers. But in reality, accessing that coverage isn’t automatic, and it depends heavily on what the driver was doing at the time of the crash. If the Uber driver was off the app, their personal auto insurance is the only coverage available. If the app was on and the driver had either accepted a ride or had a passenger in the car, then Uber’s commercial policy may apply. This includes third-party liability insurance, which can help cover medical expenses, property damage, and more for anyone injured in the crash. However, getting the insurance company to accept responsibility can be an uphill battle. They may question whether the driver was truly logged into the app or dispute whether the driver was actively working at the time. In some cases, they might even try to shift the blame to you or claim that you contributed to the accident, especially in situations where fault isn’t immediately clear. This is one of the reasons why having a personal injury attorney with experience handling rideshare accident claims is so important. These cases often involve multiple parties, complex insurance layers, and a lot of back-and-forth. You need someone who understands how to cut through that complexity and build a case based on real facts, not speculation or technicalities. In Florida, where rideshare accidents are becoming more common, a strong legal strategy can mean the difference between a quick dismissal and full, fair compensation.What If a Third Party Caused the Crash?
Not every Uber accident is the Uber driver’s fault. Sometimes, another driver causes the crash, maybe they ran a red light, were texting behind the wheel, or failed to yield. In those cases, your first option is typically to file a claim against that driver’s auto insurance. But what if that driver has no insurance, or doesn’t have enough to cover the damage they caused? This is where Uber’s uninsured/underinsured motorist coverage comes in. When the at-fault driver can’t pay for your injuries or losses, Uber may have this coverage which may cover the difference, but only if you were actively riding in an Uber or the driver was en route to pick someone up. This coverage is incredibly valuable, especially in Florida, where many drivers carry only the minimum required insurance. In a serious accident, those limits are often not enough to cover medical treatment, missed work, or long-term recovery costs. Even in clear-cut situations, though, getting these benefits isn’t always easy. Insurance companies may dispute the facts or delay the process by requesting additional documentation. That’s why it’s critical to document everything early, photos of the scene, witness statements, and a formal police report all help strengthen your claim. An experienced Uber accident attorney will know how to track down the driver’s insurance details, establish liability, and determine which policy should apply to your case. Whether you were a passenger, pedestrian, or another driver, the goal is to make sure you’re not stuck with bills that should be covered by someone else’s negligence.How Rideshare Insurance Comes Into Play
While Uber offers its own insurance under specific conditions, some drivers take things a step further and purchase their own rideshare-specific coverage, including policies from companies like Progressive. This type of insurance is designed to cover the gray areas that often cause problems in Uber accident claims. For example, when the Uber app is on but no ride has been accepted, drivers are only partially covered by Uber’s limited liability plan. If they don’t have additional rideshare insurance during this period, their personal auto policy might deny the claim because they were technically driving for commercial purposes. Additional rideshare insurance helps bridge this gap. It can provide protection for times when the app is on but the driver hasn’t picked up a passenger yet, something most personal policies won’t cover. This kind of insurance can also help drivers avoid denied claims, reduce out-of-pocket expenses, and increase overall protection beyond what Uber offers. But here’s the catch, not every driver has this extra coverage, and Uber doesn’t require it. If you're injured in an Uber Car Accident, whether this additional insurance is available depends entirely on the individual driver’s choices. You won't know unless someone digs into the driver’s policy and confirms the coverage. That’s one of the jobs your attorney will handle. As part of the investigation, your legal team will request the Uber driver’s insurance information and determine if supplemental coverage, like Progressive’s rideshare policy, is available. If it is, it could provide another source of compensation, especially if Uber’s commercial policy is limited or the accident occurred during one of the in-between phases. For passengers and third parties, this kind of research behind the scenes can make a big difference in the outcome of your claim. A lawyer who understands how rideshare coverage works can make sure every potential avenue is explored, so you don’t miss out on money you may be legally entitled to recover.Common Injuries from Uber Car Accidents
Injuries from rideshare accidents can be just as serious as any other motor vehicle crash. Common injuries include:- Whiplash and soft tissue damage
- Broken bones
- Head injuries and concussions
- Back and spinal cord injuries
- Cuts and bruises from airbags or shattered glass
Why Legal Help Matters
Uber Car Accident cases are different from typical car crashes. Multiple insurance policies may be involved, and companies like Uber are known for pushing back on large claims. Plus, Florida law has changed in recent years, so it’s more important than ever to act quickly. In 2023, Florida shortened the statute of limitations for personal injury claims (Florida Statutes § 95.11). If you miss the filing deadline, you may lose your right to seek compensation altogether. That’s why contacting an attorney early can make all the difference. How Casas Law, P.A. Can Help At Casas Law, P.A., we understand how stressful and confusing the aftermath of a rideshare accident can be. Whether you were a passenger, a pedestrian, or another driver, we’ll guide you every step of the way. Our team will:- Investigate the accident
- Determine who is liable
- Handle communication with insurance companies
- Fight for maximum compensation
- Provide support in both English and Spanish
Know Your Rights After an Uber Car Accident
If you’ve been injured in an Uber Car Accident, don’t wait to find out what your options are. Between Florida’s strict deadlines and the complexity of rideshare insurance policies, it’s crucial to act fast and get professional help. Contact Casas Law, P.A. today to schedule your free consultation and take the first step toward recovery. You can also learn more about your rights and next steps on our Car Accidents service page.
In my entire life, I’ve never had a better experience.
May I add, pleasantly surprised in how smooth the process went and in a shorter time period than I expected. All in all, I couldn’t be happier! I recommend Nick Sarta to EVERYONE!! There is no one better in the field. No one.
Kim Shamoun
I wouldn’t have went to any other law firm, thank you guys so much!
Dalila and her team worked with me every day to make sure everything went smoothly and I understood what was going on!
Lilyanis Orama
I highly recommend Casas Law- they truly are the best in the business!
From start to finish, they were professional, knowledgeable, and dedicated to achieving the best possible outcome for my case.
Ana Cuartas
I’d recommend him to anyone!
I was recommended to Alex Casas by my father and I am absolutely ecstatic with how simple and easy he made my auto collision injury case for me he handled everything to where all I had to do was show up and sign on the line! I’d recommend him to anyone!
Dylan Lower
If you are looking for a great law firm and I really mean and great firm this is the place to go!
Alex Casas Law firm is a great. Every time I came in contact with Mr. Casas and his staff they were always professional and friendly. My whole process was a great experience. They always return calls in a timely manner. The staff goes above and beyond what is needed. They kept me informed during the whole process. If you are looking for a great law firm and I really mean and great firm this is the place to go!!!!
Jeff hopkins
They are very professional and friendly and go above and beyond the call of duty.
I am very pleased with the assistance from Casas Law P.A and will recommend this firm to anyone and everyone that needs help. They are very professional and friendly and go above and beyond the call of duty. Thank you so much for all your help.
Jeff Pickett
They were able to direct me with medical care questions, and advocate on my behalf with insurance companies.
Alex and his team were my rock after I was hit by a car while riding my bike. They were able to direct me with medical care questions, advocate on my behalf with insurance companies, and really listen on days where I had pain and was completely frustrated with my insurance company and their lack of response. Highly recommend!!!!
Kelly Givens
